Refund policy
At Ayzel, we want you to love every purchase. We carefully inspect each item before it is shipped to ensure it reaches you in excellent condition. If you experience an issue with your order, we're here to help.
Returns
We accept returns only in the following cases:
- You received the wrong item.
- You received a damaged or defective item.
- Your order arrived incomplete.
To request a return, please contact us within 48 hours of receiving your order. Include:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
Requests made after 48 hours may not be eligible for a return.
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be processed to your original payment method (or via bank transfer, where applicable) within 5–7 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly replace it at no additional cost, subject to product availability.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Change of mind
- Incorrect orders placed by the customer
- Products that have been used, worn, altered, or damaged after delivery
- Items without their original packaging
Return Shipping
If the return is due to an error on our part (wrong, damaged, or defective item), Ayzel will cover the return shipping cost.
For any other approved returns, the customer will be responsible for the return shipping charges.
Order Cancellation
Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Us page or email us or end us a message on our official social media accounts. Our team will be happy to assist you.